Privacy Policy

This Privacy Policy describes how PawNest Co. collects, uses, and shares your personal information when you visit or make a purchase from shoppawnestpets.com.

Collecting Personal Information

When you visit our website, we collect certain information about your device, your interaction with the site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information means information that can identify you as an individual.

Device Information

We may collect device information such as:

Web browser version
IP address
Time zone
Cookie information
Pages or products you view
Search terms
How you interact with our website

We collect this information to load the site correctly, improve site performance, analyze traffic, prevent fraud, and improve the shopping experience.

This information may be collected automatically using cookies, log files, pixels, tags, or similar technologies.

Order Information

When you make or attempt to make a purchase, we may collect information such as:

Name
Billing address
Shipping address
Email address
Phone number
Payment information
Order details

We use this information to:

Process payments
Fulfill and ship orders
Send order confirmations and updates
Communicate with customers
Screen orders for risk or fraud
Provide customer support

Payment information is processed securely through Shopify and/or our payment providers. PawNest Co. does not directly store your full credit card information.

Customer Support Information

If you contact us for customer support, we may collect your name, email address, order number, message details, photos, or other information needed to help resolve your request.

We use this information to answer questions, resolve order issues, process returns or refunds, and provide customer service.

Minors

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@shoppawnestpets.com so we can take appropriate action.

Sharing Personal Information

We share personal information with service providers that help us operate our store, process payments, fulfill orders, ship products, provide customer support, analyze website performance, and improve our marketing.

This may include sharing information with:

Shopify
Payment processors
Shipping providers
Fulfillment partners
Analytics services
Advertising platforms

We may also share information when required to comply with applicable laws, regulations, legal requests, or to protect our rights.

Behavioral Advertising

We may use personal information to provide marketing communications or advertisements that may be relevant to you.

This may include information about your use of our website, products viewed, purchases, and interactions with our ads. We may collect this information directly or through cookies, pixels, or similar technologies.

You can opt out of some targeted advertising through the following services:

Using Personal Information

We use your personal information to:

Operate our store
Offer products for sale
Process payments
Ship and fulfill orders
Communicate with customers
Provide customer support
Improve our website
Prevent fraud
Send product updates or offers when permitted

Retention

When you place an order through our website, we retain your personal information for our records unless and until you ask us to delete it, unless we are required to keep it for legal, tax, fraud-prevention, or business record purposes.

Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, update, or delete your information.

To request access, correction, or deletion of your personal information, contact us at support@shoppawnestpets.com.

We may need to verify your identity before completing your request.

We do not sell your personal information.

Cookies

A cookie is a small file downloaded to your computer or device when you visit a website. We use cookies and similar technologies to help operate our website, remember preferences, analyze traffic, improve your shopping experience, support marketing efforts, and help prevent fraud.

Cookies may be used for:

Site functionality
Shopping cart and checkout
Customer account login
Analytics
Advertising
Marketing
Fraud prevention

You can control or manage cookies through your browser settings. Please note that removing or blocking cookies may affect your shopping experience and some parts of the website may not function properly.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we use trusted platforms and providers to help protect customer information.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations. Any updates will be posted on this page.

Contact

For more information about our privacy practices, questions, or complaints, contact us at:

support@shoppawnestpets.com

PawNest Co.

Website: shoppawnestpets.com

Last updated: July 2, 2026