Shipping Policy
Shipping Policy
Last updated: July 2, 2026
Order Processing
Orders are typically processed within 1–3 business days after your order is placed. Processing times may vary during holidays, sales, or periods of high order volume.
You will receive an order confirmation email after your purchase is completed. Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
Shipping times may vary depending on the product, destination, carrier, and fulfillment location.
Estimated delivery times are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect shipping information, or other circumstances outside of our control.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, PawNest Co. may offer free shipping promotions. Any free shipping offers will be shown on the website or at checkout when available.
Order Tracking
When tracking information is available, it will be sent to the email address used at checkout.
Please allow time for tracking information to update after your order has shipped. In some cases, tracking may take 24–48 hours to show movement.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
PawNest Co. is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake after placing your order, contact us as soon as possible at support@shoppawnestpets.com.
We will do our best to help, but we cannot guarantee that shipping information can be changed after an order has been placed.
Lost, Delayed, or Stolen Packages
If your order appears to be delayed, lost, or marked as delivered but you have not received it, please contact us at support@shoppawnestpets.com.
We may ask you to check with the shipping carrier, neighbors, household members, or your local delivery location before further action can be taken.
PawNest Co. is not responsible for stolen packages after delivery is confirmed by the carrier, but we will do our best to help you find a solution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@shoppawnestpets.com.
Please include your order number and clear photos of the item, packaging, and any damage so we can review the issue and help resolve it.
Multiple Shipments
Some orders may arrive in multiple packages, depending on the products ordered and fulfillment locations.
If your order arrives in separate shipments, you may receive more than one tracking number.
Contact Us
If you have questions about shipping, tracking, or delivery, contact us at:
PawNest Co.
Website: shoppawnestpets.com