Shipping policy
Last updated: July 2, 2026
At PawNest Co. LLC, we want your order to arrive safely and as quickly as possible. Please review our shipping policy below before placing an order.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Processing times may vary during holidays, high-volume periods, supplier delays, or other circumstances outside of our control.
Shipping Times
Shipping times are estimates and may vary depending on the destination, product availability, carrier delays, weather, holidays, or other factors outside of our control.
Estimated delivery times will be provided at checkout when available.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your order, shipping method, and delivery address.
From time to time, PawNest Co. LLC may offer free shipping promotions. Free shipping offers may be subject to minimum order amounts or other conditions.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
PawNest Co. LLC is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an inaccurate or incomplete shipping address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@shoppawnestpets.com. We cannot guarantee that changes can be made once an order has been processed or shipped.
Order Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow time for tracking updates to appear after your order has shipped.
Lost, Delayed, or Stolen Packages
PawNest Co. LLC is not responsible for shipping carrier delays once an order has been shipped.
If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, household members, or building management.
If you need help with a shipping issue, contact us at support@shoppawnestpets.com and we will do our best to assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@shoppawnestpets.com.
Please include your order number and clear photos of the item and packaging so we can review the issue.
International Shipping
At this time, shipping availability may vary depending on destination and product availability.
Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country, if applicable.
Contact Information
For shipping questions, please contact us:
PawNest Co. LLC
46 Shopping Plaza
Unit #5039
Chagrin Falls, OH 44022
United States
Email: support@shoppawnestpets.com
Website: shoppawnestpets.com