Terms of service
Last updated: July 2, 2026
This website is operated by PawNest Co. LLC. Throughout the site, the terms “we,” “us,” and “our” refer to PawNest Co. LLC. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms and Conditions.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. You also agree not to violate any laws in your jurisdiction, including copyright laws.
Products and Services
PawNest Co. LLC sells pet supplies, accessories, and related products through our online store.
We make every effort to display product images, descriptions, pricing, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, colors, or pricing will be completely accurate, current, or error-free.
We reserve the right to modify, update, or discontinue any product at any time without notice.
Pricing and Availability
Prices for our products are subject to change without notice.
We reserve the right to limit the quantities of any products or services that we offer. We may also refuse or cancel any order if we believe the order appears suspicious, fraudulent, incorrectly priced, unavailable, or otherwise violates these Terms and Conditions.
Orders and Payment
By placing an order through our website, you agree to provide current, complete, and accurate purchase, shipping, billing, and account information.
All payments must be successfully processed before an order is fulfilled. If payment is declined, incomplete, or cannot be verified, your order may be delayed or canceled.
Shipping
Shipping times are estimates and may vary depending on product availability, carrier delays, destination, holidays, weather, or other factors outside of our control.
PawNest Co. LLC is not responsible for delays caused by shipping carriers once an order has been shipped.
Customers are responsible for providing a correct and deliverable shipping address. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
Returns and Refunds
Returns and refunds are handled according to our Refund and Return Policy. Please review that policy before making a purchase.
To request help with an order, contact us at:
Pet Safety Disclaimer
Our products are intended for general pet use. Always supervise pets when using toys, accessories, feeding products, grooming items, or any other pet-related product.
PawNest Co. LLC is not responsible for injuries, damages, or losses resulting from misuse, lack of supervision, improper product selection, or failure to follow product instructions.
If you are unsure whether a product is appropriate for your pet, consult a veterinarian or qualified pet care professional before use.
Accuracy of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or outdated.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
Third-Party Links
Our website may contain links to third-party websites or services. These third-party sites are not controlled by PawNest Co. LLC.
We are not responsible for the content, policies, practices, or accuracy of any third-party websites.
User Comments, Reviews, and Feedback
If you submit reviews, comments, feedback, images, suggestions, or other content to us, you agree that we may use, edit, publish, display, or share that content for business, marketing, customer service, or promotional purposes.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights.
Prohibited Uses
You are prohibited from using this website or its content:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon our intellectual property or the rights of others
- To submit false, misleading, or fraudulent information
- To upload viruses, malware, or harmful code
- To collect or track personal information of others
- To interfere with the security features of the website
- To abuse our policies, promotions, discounts, or return process
- To commit fraud or attempt unauthorized transactions
We reserve the right to terminate your use of the website for violating any prohibited uses.
Limitation of Liability
PawNest Co. LLC is not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.
You agree that your use of our website and products is at your own risk.
Indemnification
You agree to indemnify and hold harmless PawNest Co. LLC, its owners, employees, partners, service providers, and affiliates from any claim, demand, loss, liability, or expense arising out of your breach of these Terms and Conditions or your violation of any law or rights of a third party.
Changes to Terms and Conditions
We reserve the right to update, change, or replace any part of these Terms and Conditions at any time by posting updates to our website.
Your continued use of the website after changes are posted means you accept those changes.
Contact Information
Questions about these Terms and Conditions can be sent to us at:
PawNest Co. LLC
46 Shopping Plaza
Unit #5039
Chagrin Falls, OH 44022
United States
Email: support@shoppawnestpets.com
Website: shoppawnestpets.com